Returns & Exchanges

At Rentoza, we want you to be completely satisfied with your subscription experience, which is why we offer a flexible return process for items that don't meet your expectations. If you encounter any issues with your device, you can initiate a return within the first 7 days of delivery for a hassle-free resolution.

Return Process

• 1.
  Initiate Your Request

  Log into your Rentoza account and navigate to your active subscriptions to select the item you wish to return and submit a formal request.

• 2.
  Inspection and Approval

  Our support team will review your request to ensure it meets our return criteria, including original packaging and all included accessories.

• 3.
  Schedule a Collection

  Once approved, our courier partner will contact you to schedule a convenient time to pick up the item directly from your doorstep.

• 4.
  Processing and Refund

  After our warehouse team verifies the condition of the returned unit, we will process your refund or adjust your subscription billing within 7-10 business days.