Frequently Asked Questions
Everything you need to know about renting and shopping with Rentoza
How does the subscription model work?
Rentoza allows you to access the latest tech and appliances via a flexible monthly subscription. You choose the item and the duration, pay the monthly fee, and we deliver it to your door.
What happens if I damage a rented product?
All our products come with comprehensive insurance coverage. If an item is accidentally damaged, you must report it to us immediately, and we will handle the repair or replacement process according to our terms.
Can I upgrade my device during my subscription?
Yes, one of the main benefits of Rentoza is flexibility. Depending on your contract terms, you can upgrade to a newer model or different product once your current commitment period ends or through our upgrade program.
How long does shipping take?
Once your application is approved and the first payment is made, we typically deliver within 2 to 5 business days, depending on your location and stock availability.
Are the products new or refurbished?
We provide a mix of brand-new items and 'Like-New' refurbished products. All items undergo a rigorous quality check and sanitization process to ensure they meet our high standards before being sent to you.
What documents do I need to apply?
To ensure a smooth approval process, you will typically need a valid ID, proof of residence, and recent bank statements to verify your affordability for the subscription.